Financial Protection

Full Protection

When booking with Trailwise, you can be assured of full financial protection. In accordance with UK Package Travel Regulations, all monies paid to Trailwise Travel Ltd are fully insured.

Therefore, in the unlikely event of the Insolvency of Trailwise Travel Ltd, you won’t lose a penny.

Our insurance will also include repatriation if required, arising from the cancellation or curtailment of your travel arrangements, due to the insolvency of Trailwise Travel Limited.

Policy

This Policy is issued by Evolution Insurance Company Limited which is registered in Gibraltar No. 88737 with a registered office at 5/5 Crutchett’s Ramp, Gibraltar, GX11 1AA. Evolution Insurance Company Limited is authorised and regulated by the Financial Services Commission in Gibraltar and authorised and subject to limited regulation by the Financial Conduct Authority (FCA) in the UK.

Claims

In the unlikely event of Insolvency of Trailwise Travel Limited please follow the procedure below:

Claims should be submitted in writing within 14 days of the Administration order of Trailwise Travel Limited being declared insolvent. Please include booking confirmation detailing monies paid. Claims should be submitted to: Evolution Insurance Solutions Limited, 53A High Street, Saffron Walden, Essex, CB10 1AA or via email to claims@evo-insurance.com.

Policy exclusions

This policy will not cover any monies paid back to you by your Travel Insurance or any losses which are recoverable under another insurance or bond (with the exception of Credit and Debit card).